Refund Policy
Refund Policy - Mornin
At Mornin, we want you to be completely satisfied with your purchase and have a positive experience with our products and services. If, for any reason, you are not happy with your order, we offer a transparent and fair refund policy.
1. Eligibility for Refund: To be eligible for a refund, you must meet the following conditions:
- You have contacted our customer support team within 14 days of receiving your order.
- The product(s) must be in their original condition, unopened, and unused.
- Certain items, such as perishable goods and personal care products, are non-refundable due to hygiene and safety reasons.
2. Refund Process: To initiate a refund, please contact our customer support team at infomornin@gmail.com or call us at +1 (787) 412-7282. Our team will guide you through the refund process and provide you with instructions on returning the product(s).
3. Return Shipping: Customers are responsible for the cost of return shipping, except in cases where the product(s) arrived damaged or were sent in error. We recommend using a trackable shipping method to ensure the safe return of the items.
4. Refund Processing Time: Once we receive and inspect the returned product(s), we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within a reasonable timeframe. The refund amount will be credited to your original payment method.
5. Partial Refunds: In some cases, partial refunds may be issued for items that are not in their original condition, damaged, or missing parts. The final decision on partial refunds will be at the discretion of Mornin's customer support team.
6. Refunds for Promotional Items: If your purchase included a free or promotional item, the value of the promotional item will be deducted from your refund amount if the main item is returned for a refund.
7. Late or Missing Refunds: If you haven't received your refund within the expected time frame, please check your bank account or contact your payment provider. If there is still an issue, feel free to reach out to our customer support team for further assistance.
8. Changes to Refund Policy: Mornin reserves the right to modify or update this refund policy at any time. Changes will be posted on our website, and any modifications will apply to all purchases made after the policy update.
We value your satisfaction and strive to ensure a smooth refund process. If you have any questions or need assistance with a refund, please don't hesitate to contact our customer support team. Thank you for choosing Mornin. We appreciate your trust in our products and services. #Mornin #RefundPolicy #CustomerSatisfaction